Measuring the Experience of Care

The Perceptions of Care survey is an 18-item, clinical-care oriented, self-report satisfaction rating scale. In developing the Perception of Care surveys, McLean focused on patients' perception of the quality of the interpersonal care they received during hospitalization and outpatient treatment. Use of the Perceptions of Care survey provides detailed feedback about patients' experience of their treatment during a time when contact with patients is highly focused and time-limited. The survey gives patients the opportunity to anonymously rate care and to recognize clinicians and staff who were particularly helpful in their recovery.

McLean has developed a specialized proprietary scoring system for the Perception of Care survey that allows results to be computed for each item and for distinct subscales in an easy to interpret "% favorable" fashion.
The Perceptions of Care survey measures the following subscales:

• Continuity and Coordination of Care
• Communication / Information Received From Provider
• Interpersonal Aspects of Care
• Global Evaluation of Care
• Access and Availability of Provider (outpatient only)

View Inpatient Survey

The Inpatient Perceptions of Care survey is provided here for your review.
Click on IPOC to download a copy of this questionnaire.

View Outpatient Survey

The Outpatient Perceptions of Care survey is provided here for your review.
Click on OPOC to download a copy of this questionnaire.

Sample PoC Report

Click on POC Report to download and view a sample Perceptions of Care report.

................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................ ................